Refund Policy

01Before a prescription is issued

If you cancel before a licensed provider reviews your intake, or if the provider decides treatment is not appropriate and no prescription is issued, you receive a full refund of everything you paid.

02After a prescription is issued, before it is dispensed

You may cancel and receive a refund of the total paid, minus a $50 professional service fee for the completed provider review. To qualify, email info@healthmaxxerus.com within 24 hours of the email telling you your review is complete and a prescription was issued. The time stamp on that email controls. Requests after 24 hours are not eligible. The $50 fee is disclosed at checkout.

03After medication is dispensed

Dispensed medication is non-refundable. State and federal pharmacy laws do not allow prescription medication to be returned, restocked or redispensed once it leaves the pharmacy.

04Subscriptions

You can cancel a subscription at any time to stop future renewals. Cancellation does not refund a billing period already charged or an order already prescribed or dispensed. Each renewal follows the same refund rules above.

05Shipping address

Please confirm your shipping address at checkout. We cannot refund, and the pharmacy cannot reship, an order sent to an incorrect address you provided, unless the error was caused by our system.

If your order includes more than one product, the pharmacy ships them together when possible. If items must ship separately because of availability, we will try to let you know in advance. A split shipment does not extend or restart any refund deadline.

06Delivery changes you make with the carrier

If you change the address, delivery date, pickup location or other delivery instructions directly with the carrier after shipment, you take on all risk from that change. Health Maxxers and the pharmacy are not responsible for any resulting delay, loss, theft, damage, temperature exposure or reduced potency, and will not replace, reship or refund affected products, except where the law requires.

07Problems with a shipment

Possible dispensing error or medication concern. Contact the dispensing pharmacy right away, no matter how much time has passed. Their contact information is on your prescription label. To be considered for a replacement or refund under this policy, also notify us at info@healthmaxxerus.com within 48 hours of delivery.

Damaged or compromised medication. Do not throw away the medication, vials or original packaging. We may need them returned for investigation before approving a replacement. Report damage within 48 hours of delivery with photos.

Marked delivered but not received. Carrier delivery confirmation is treated as evidence of delivery. Email us within 48 hours with a signed statement that you did not receive the package, confirmation that your address was correct, and a police report if you suspect theft. Please also file a claim with the carrier. To avoid a gap in treatment, you may be asked to pay for a replacement order. If our investigation confirms non-receipt, we refund the replacement in full within 10 business days after the investigation ends.

08How refunds are issued

Approved refunds go back to your original payment method. Your bank may take 5–10 business days to post it.

09Contact

Questions about refunds or cancellations: info@healthmaxxerus.com.